Job Description

Career Coach

SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we've worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities.

Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs. At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members.

As a mission-driven organization, our work is centered around providing exceptional, face-to-face support to our clients and community members in order to foster trust, accessibility and personal connection that are critical to our mission.

SBCS is home to a committed team of 470 dedicated employees and volunteers who diligently serve all of San Diego County. Having offered services for 52 years, SBCS is committed to providing hope and support for numerous young children, individuals, and families facing adversity. With an annual budget of $68 million, SBCS continues to be a beacon of assistance in the community.

SBCS offers competitive pay and additional benefits for full-time employees, including generous vacation time, holidays, health, vision, dental, flexible spending accounts, an employee assistance program, discount programs, public service forgiveness loan, and an excellent retirement plan with matching contributions.

The Work Readiness for System Impacted Youth program offers paid work-readiness courses, educational guidance, paid internships, individualized support, financial support (education, childcare, interview/work attire and supplies, and transportation) to eligible individuals aged 16 – 24 who live in San Diego County and have been impacted by the justice system.

Under the supervision of the Program Coordinator and assigned representative in the agency in which they are stationed, the Career Coach performs outreach and recruitment, counseling, WIOA eligibility, suitability assessment, assessment testing, and case management. Maintains confidentiality of clients and acts as a liaison between employers and the EXCEL program. Works as part of the EXCEL team in providing work-readiness skills, develop internships and when needed, is responsible for job placement functions.

Duties include:

• Performs outreach and recruitment of eligible applicants for programs by providing program presentations for interested applicants.
• Keep accurate written records and case files that are necessary to meet program requirements.
• Conduct initial assessments (including career interests and training readiness) for participants.
• Provides case management services including follow-up, and referrals to other support agencies as necessary.
• Conduct job search and work readiness workshops to all clients and provides one-on-one job counseling.
• Collect data, input case notes into CalJOBS data tracking system and maintain records and case files.
• Facilitation of evidence-based groups and best practices for youth impacted by the justice system.
• Complete all required case file documentation in a timely and routine fashion.
• Provide safe, secure transportation to clients to assist them with shopping for basic needs items, as needed.
• Develops/maintains relationships and provides presentations to/with EDD field offices, One-Stop Career Centers, Community Based Organizations, local LEA's, churches and local civic groups.
• Develops and maintains contacts with employers to obtain job leads and internship/OJT opportunities.
• Conducts visits to internship sites and with all trainees placed into employment and collects appropriate signatures on required documentation.
• Coordinates job interviews and company tours with employers, instructors, and clients
• Maintain all activities in a data management system on a timely basis.
• Provides joint WIOA classes.
• Attends all agency required meetings and training.
• As other duties assigned.

Requirements include:

• BA or BS degree in Social Services, required OR a minimum of four years of experience in Workforce Development and or related field as an equivalency.
• A minimum of 1 – 2 years of program experience working with special populations of youth (homeless, foster care, justice involved) and provision of direct services.
• Excellent time management, organization, and problem-solving skills.
• Experience empowering and challenging individuals to meet goals and holding them accountable.
• Ability to engage others easily, maintain an empathetic stance, and de-escalate situation.
• Must possess strong written and oral communication skills with the ability to speak publicly.
• Must be computer literate, as well as have familiarity with personal computers.
• Demonstrate initiative, resourcefulness, and problem-solving skills.
• Maintain regular communication with assigned students at key points in the semester to include reminders about important dates, upcoming events, and processes to be followed.
• Innovative and creative with an interest in creating programming and services tailored to the needs of unique population.
• Ability to work with and maintain confidential information.
• Ability to work with a diverse population, possess cultural sensitivity, and maintain appropriate boundaries with clients.

Physical demands include:

• Mentally and emotionally: Ability to work under deadlines, various projects and dealing with clients in crisis and difficult situations.
• Must be able to remain in a stationary position during shift.
• Moves throughout the building.
• Moves, raises, or lowers (includes upward pulling) an object or equipment up to 50 lbs.
• Transports an object, from 20 to 50 lbs. across the facility, for various needs.
• Ability to exert force upon an object so that the object moves away from the force.
• Ability to exert force upon an object so that the object moves toward the force (includes jerking)
• Ascending or descending stairs and ladders when applicable. Body agility is emphasized.
• Balancing: Maintaining body equilibrium to prevent falling when ascending, descending, traversing.
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles.
• Handling: Seizing, holding, grasping, turning, or otherwise working with objects or office machinery.
• Communicating: Expressing or exchanging ideas. Communicating is important for those activities in which workers must impart information to clients or to the public, and in those activities in which they must convey detailed or important instructions to other workers accurately, or quickly.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time unless restricted by a negotiated contract.

SBCS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, parental status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Program – Auxiliary aids and services are available upon request to individuals with disabilities.

Please note that all employment with SBCS is at-will, which means your employment may be terminated at any time by you or SBCS, without cause or advance notice. The terms and conditions of any employment may also be modified.

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